Refunds and Returns Policy
Last updated: December 11, 2023
1. Returns Process
At Blue Force Optics, we strive to provide you with high-quality products. If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving your order.
2. Eligibility Criteria
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please note that certain products are exempt from being returned, including gift cards and downloadable software.
3. Initiating a Return
To initiate a return, please contact our customer support team at biancavdheever2004@gmail.com. Provide your order number, details of the item you wish to return, and the reason for the return. Our team will guide you through the process.
4. Return Shipping
Customers are responsible for return shipping costs. Please ensure that the returned item is adequately packaged to prevent damage during transit. We recommend using a trackable shipping service.
5. Inspection and Approval
Upon receiving your returned item, we will inspect it to ensure it meets our eligibility criteria. If the return is approved, we will process your refund. Please allow a reasonable time for the inspection and refund process.
6. Refunds
Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable. Depending on your payment method and bank, it may take some time for the refund to reflect in your account.
7. Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Contact our customer support team to arrange an exchange.
8. Contact Information
For any questions or concerns related to refunds and returns, please contact our customer support team:
Email: biancavdheever2004@gmail.com
9. Address for Returns
Please ship your returns to the following address:
Blue Force Optics PO Box 201 Bronkhorstspruit Gauteng South Africa
10. Exceptions
Blue Force Optics reserves the right to refuse returns that do not meet the eligibility criteria outlined in this policy.
11. Changes to the Policy
We may update this Refunds and Returns Policy from time to time. Please check the policy on our website for the latest information.